Property Managers Assistant

Job Description

Property Managers Assistant - Permanent

Location: Split between three sites - Wapping Lane (Wapping, E1W), West Hampstead Square (West Hampstead, NW6) & High Point Village (Hayes, UB3)

Hours: 40 per week, 08.30am - 17.30pm Monday to Friday

Duties & Responsibilities 

• Support and organise the daily operational tasks for x2 Senior Property Managers and x1 Property Manager.
• Support & maintain relationships with staff & residents, via our b.life residents app.
• Ensure lease administration on site by sending infringement notices.
• Produce, maintain and update residents’ records/database.
• Raise jobs on Elog books and raise POs. on propman.
• Assist with updating and monitoring the site compliance trackers. Ensure that senior site staff are informed of non-compliance.
• Send notifications to the housing associations and the residents associations. Take meeting minutes and update trackers.
• Produce payroll, staff rotas and update staff timesheets.
• Arrange agency cover for site.
• Onboarding new site staff and maintain the staff training matrix.
• Carryout and maintain parcel and car park audits.
• Help with the distribution of fobs and maintain key trackers.
• Assist with the progression of insurance claims.
• Monitor and assist with closing resident tickets on b.life
• Update and monitor complaints tracker.
• Issues pet licenses and update records.
• Monitor air bnb listings
• Carryout site inspections and complete site audits. Retrieve quotes and place orders for sundries/office supplies.
• Managing site office.

Skills, Experience & Qualifications

• Previous experience within a similar role in a Property environment
   
• Ability to build strong relationships with residents and associations.
• Maintain a good working relationship with the resident’s association.
• Strong communication and people management skills.
• Positive and can-do attitude.
• IT Skills (Microsoft packages)

We operate as an equal opportunities employer.