Careers at Ballymore

Leisure Receptionist

  • Department
  • Location
  • Job type
  • Concierge
  • West London
  • Permanent

Job Description

Leisure Concierge. Permanent, Part-time. Hayes

Duties & Responsibilities

  • To support the Operations Manager with all operational aspects of the leisure facility.
  • To contribute to the development of the department by promoting the leisure services to members and guests.
  • To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
  • To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards
  • Ensuring the provision of premium concierge services.
  • Creating a positive and safe environment for residents and guests.
  • Luxury service delivery tailored to the individual.
  • Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
  • Proactively ensure the smooth and professional running of the leisure facility.
  • Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
  • Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
  • Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
  • Communicate regularly with the OM and offer suggestions regarding improvements to the operation of the leisure facilities.
  • Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.)
  • Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
  • Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
  • Check and initial the communications log on a consistent basis and communicate with the OM on an ‘as needed’ basis.
  • Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
  • Attend all weekly departmental meetings and any other staff meetings, as arranged.
  • Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.·
  • At all times represent the leisure facility and yourself in a professional and positive manner.

Skills, Experience & Qualifications

  • Proven ability to build strong working relationships with clients.
  • Passionate, lively, approachable and charismatic.
  • Pro-active self-starter.
  • Good team player.
  • Ability to offer constructive advice to others.
  • Good working knowledge of health & safety.
  • Able to swim (as you will have to complete a Pool Rescue course).
  • Face to face customer services experience.
  • Fitness instructor qualification (Desirable)

 Hours

24 hours per week.

Shifts will be on a rota basis between the hours: 06.00-22.00.

 

We operate as an equal opportunities employer.

Personal Information