Careers at Ballymore

Fitness Club Concierge

  • Department
  • Location
  • Job type
  • Concierge
  • West London
  • Part-Time
  • Permanent

Job Description

Duties & Responsibilities

  • To support the Operations Manager with all operational aspects of the leisure facility.
  • To contribute to the development of the department by promoting the leisure services to members and guests.
  • To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
  • To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards
  • Ensuring the provision of premium concierge services.
  • Creating a positive and safe environment for residents and guests.
  • Bespoke resident and guest
  • interaction. Including queries, feedback and building rapport.
  • Promoting club services throughout the facility.
  • Pool testing and pool maintenance.
  • Seek opportunities to drive the performance and efficiency of the development.
  • Luxury service delivery tailored to the individual.
  • Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
  • Proactively ensure the smooth and professional running of the leisure facility.
  • Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
  • Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
  • Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
  • Communicate regularly with the OM and offer suggestions regarding improvements to the operation of the leisure facilities.
  • Smile; be friendly, helpful, and courteous to all residents and guests.
  • Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.)
  • Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
  • Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
  • Ensure you are visible at all times for assisting members and guests as much as possible and notify OM/Shift Manager before taking a break.
  • If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.
  • Check and initial the communications log on a consistent basis and communicate with the OM on an ‘as needed’ basis.
  • Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
  • Attend all weekly departmental meetings and any other staff meetings, as arranged.
  • Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.·
  • At all times represent the leisure facility and yourself in a professional and positive manner.
  • Maintain a personal clean, neat, healthy and professional appearance. Correct and complete uniform must be worn at all times.
  • Abide by all the Resort/Company policies and procedures.
  • Assist with stock control.
  • Assist in budgetary control.
  • Assist in creating secondary spends.
  • The post-holder may be required to perform other duties to those listed above, for example, assisting with special events or functions.
  • The post holder may be required from time to time to work within other Resort Leisure Facilities and therefore may not be based on one single site.

Skills, Experience & Qualifications

  • Proven ability to build strong working relationships with clients.
  • Passionate, lively, approachable and charismatic.
  • Pro-active self-starter.
  • Good team player.
  • Ability to offer constructive advice to others.
  • Good working knowledge of health & safety.
  • Able to swim (as you will have to complete a Pool Rescue course).
  • Face to face customer services experience.
  • Fitness instructor qualification (Desirable)

24 hours per week- Between Monday-Sunday.

Shifts will be on a rota basis between the hours: 06.00-22.00.

This position is based in Hayes.

We operate as an equal opportunities employer.

Personal Information