Aftercare Co-ordinator

Job Description

We are looking for an experienced individual to interface with homeowners and contractors to ensure a positive experience for our customers. This individual will act as a liaison for the customers, to carry out visits to properties, and assist with any queries, ensuring the customer has the best possible experience.

We are looking for a candidate with the relevant experience within the construction industry, and knowledge of the various elements involved in residential development.

Key Responsibilities:

• Corresponding with site teams on the creation of homeowner packs ahead of first closings.
• Arranging site visits.
• Documenting and reporting on inspections following these visits.
• Interacting with the works team.
• Co-ordinating remedial works and procurement of required materials.
• Managing sub-contractors.
• Tracking progress of works.
• Identify trends in what is being communicated by the customer.
• Reporting to the design team any relevant information.

Key Skills:

• Minimum 5 years’ experience in a management capacity on site (Finishing foreman/Site Manager roles).
• Strong communication and problem-solving skills.
• Organised in administration with strong diary management.
• I.T proficient and ability to adapt to the use of new applications – Microsoft Outlook, Microsoft Office Suite.
• Full Irish drivers licence.