Shift Manager
- Security
- East London
- Full-Time
- Permanent
Job Description
We're now recruiting for a Shift Manager to join us at New Providence Wharf!
What you should know
Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Shift Manager to join us at New Providence Wharf in contributing to our vision.
Important to note
Hours: 7:00 – 19:00 + 19:00 - 7:00 / Days & Nights
Shift Pattern: 4 on - 4 off
Location: E14 , Canary Wharf
Contract: 42 hpw/permanent
What you'll do
As the Shift Manager, you will:
Lead:
Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development.
Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift
Lead by example and take pride in everything you do.
Build trusted working relationships with colleagues and contracted service partners.
Management Responsibilities:
Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response.
Manage and respond to any complaints in line with BAMLs complaints policy
Monitor operational performance against policies and procedures and recommend improvements or amendments where required.
Ensure all Mytag tags are operational across the development carrying out weekly audit of the daily occurrence log.
Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift.
Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date.
Monitor BMS and take preventative or reactive action as required.
Security Function:
Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff.
Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift.
Provide a secure environment for residents, tenants, and staff, ensuring any health and safety items are reported and correctly mitigated including reporting accidents and near misses using the A&I reporting platform.
Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards.
Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on Meridian compliance system.
Operations and Health & Safety:
Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly.
Ensure systems and procedures for asset management are monitored and compliant with statutory requirements.
Play a key role in disaster recovery, emergency response, and contingency planning.
Ensure compliance with UK laws and obligations relevant to the sector, including the Landlord & Tenant Act 1985, health and safety, and employment legislation.
People Management:
Provide leadership, coaching, and support to your teams, encouraging personal ownership and responsibility.
Promote a workplace culture of continuous improvement and high performance.
Conduct regular team meetings, one-to-ones, appraisals, and training sessions.
Manage people-related issues using People HR system and ensure teams operate within staff handbook guidelines.
Ensure all staff are using Chronicle to record time and attendance.
Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover.
Support the heads of departments in managing residential, facilities, and contracted service levels.
Present updates in management meetings and briefings, engaging teams with the overall business vision.
Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements.
Work with HR on personnel issues such as grievances and disciplinaries.
Work with the Talent Team to manage recruitment, training, and staff development.
What you'll need to be successful
Minimum 4 years management and/or security experience
Have a good understanding of GDPR regulations
Ability to remain calm and focused under pressure
Previous experience managing a team and preferably experience working on a large mixed-use development
Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically
Excellent written and verbal communication skills in English
Knowledge and experience in the property and security sector, including regulations and requirements
Good knowledge of Health & Safety Management in mixed-use developments.
Experience managing contracted services in complex environments
Strong interpersonal skills to encourage collaboration and motivate teams
Industry-relevant qualifications (e.g., TPI, SIA, CCTV Operator accreditation) and if not already accredited, willing to obtain as directed
What now?
Very simply - Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome!
Email Address: talent@ballymoream.com
*Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
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Personal Information
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