Shift Manager

Job Description

Shift Manager - Permanent, E16 (West Silvertown)

Hours: 42 per week, 4 on 4 off, days & nights (7am - 7pm or 7pm - 7am)

As the Shift Manager, you will:

• Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development.
• Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift
• Build trusted working relationships with colleagues and contracted service partners.
• Provide oversight for daily operations, including security patrols and reporting, front of house services,  safety or building critical works and emergency response.
• Manage and respond to any complaints in line with the complaints policy
• Monitor operational performance against policies and procedures and recommend improvements or amendments where required.
• Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift.
• Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date.
• Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff.
• Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift.
• Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards.
• Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on the compliance system.
• Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly.
• Play a key role in disaster recovery, emergency response, and contingency planning.
• Promote a workplace culture of continuous improvement and high performance.
• Conduct regular team meetings, one-to-ones, appraisals, and training sessions.
• Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover.
• Present updates in management meetings and briefings, engaging teams with the overall business vision.
• Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements.  

Skills & Experience

• Minimum 4 years experience managing a team
• Ability to remain calm and focused under pressure
• Previous experience working on a large mixed-use development
• Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically
• Excellent written and verbal communication skills in English
• Knowledge and experience in the property and security sector, including regulations and requirements
• Good knowledge of Health & Safety Management in mixed-use developments.

We operate as an equal opportunities employer.