Security Valet Officer

Job Description

Security Valet Officer - Permanent, East London  (E14)

Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am)

Duties & Responsibilities

• Provide a bespoke service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.
• Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
• Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• Aid the smooth running of the various different operations around the site.
• Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
• Locating vehicles and delivering to allocated point when requested by the resident.
• Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
• Ensure all vehicles parked are assessed for previous damage.
• Ensure that visitors, VIP’s and contractors are dealt with according to space availability.
• Carry out daily/nightly audits of the car park and report to the Security Valet Manager on any discrepancies.
• Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately.
• Keep accurate records of all movement of vehicles and update all residents’ details
• Liaise with day/night security staff regarding any potential/real security issues.
• Maintain a safe environment for all people in the estate at all times including a constant presence.
• Meeting and Greeting all residents, guests and clients around the estate.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any incidents and archiving of all onsite records, including police liaison.
• Liaise with valet to inform of any vehicles that may need parking in the car park.
• Monitor CCTV cameras pro-actively and security related incidents.
• Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

Skills, Experience & Qualifications

• Proven experience in front of house/customer service or relevant role is an advantage.
• Previous security experience.
• Must hold a valid SIA licence
• Must hold a current valid, UK clean driving licence.

If you have these key skills and feel that you could add value to Ballymore please contact us with a current copy of your CV for consideration.

Ballymore as an equal opportunities’ employer.