Security Valet

Job Description

Key Responsibilities

• Provide a bespoke 5-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner.
• Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
• Work between all the operations on the development, including the private cinema.
  
• Assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• Aid the smooth running of the various different operations’ around the site, according to SOP’S.
• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
• Work between all the operations on the development, including the private cinema.
• Remain adaptable and flexible throughout the changeable requirements of the developing Estate.
• Provide support and shift cover for valet and concierge functions when necessary
• Must be able to demonstrate the ability to park automatic and manual vehicles
• Remain adaptable and flexible throughout the changeable requirements of the developing Estate.

Security

• Maintain a safe environment for all people in the estate at all times, including a constant security presence.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Correct reporting of any cleaning or maintenance issues around the Estate.
• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the GM & DGM managers by the quickest means.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
• Meeting and Greeting all residents, guests and clients around the estate.
• Maintain security of the estate at all times.
• Working with all staff to ensure there is a good security presence at all times.
• Communicate with concierge and assist with smooth running of the site.
• Ensure any unusual behaviour noted is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any security / Health and Safety issues.
• Correct reporting of any incidents and archiving of all onsite records, including police liaison.
• Pro-actively dealing with maintenance and cleaning problems identified within the estate.
• Maintain a safe environment for all people in the estate at all times.
• Liaise with valet to inform of any vehicles that may need parking in the car park.
• Deal with any illegally parked vehicles in the appropriate manner.

Valet

• Liaise with Concierge at all times on requests for vehicles.
• Appraise and book in all new vehicles to be entered on to the valet system, keeping an up to date record of each.
• Locating vehicles and delivering to allocated point when requested by the resident.
• Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road.
• Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
• Ensure all vehicles parked are assessed for previous damage.
• Vehicles are placed either on or under a stacker according to size, and weight of the vehicle.
• Stacker to be raised according to the SOP.
• Ensure that visitors, VIP’s and contractors are dealt with according to space availability.
• Carry out daily / nightly audits of the car park and report to the Duty Manager any discrepancies.
• Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately.
• Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office.
• Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept to by anyone using this facility.
• Ensure that any contractors working in the car park have the correct authority and are working to strict health & safety guidelines and the area of work is properly
  cordoned off.
• Ensure that all maintenance schedules are adhered to.
• Car park signage is kept to a high standard of repair and cleanliness.
• Vehicle keys are accurately tagged and secured within a locked key press and behind a locked valet office door at all times.
• Vehicle keys are audited daily with any discrepancies reported to the Duty Manager.
• Liaise with day /night security staff regarding any potential / real security issues.

CCTV

• Ensure compliance with Data Protection Act & company SOP’s.
• Monitor CCTV cameras pro-actively, to detect any security related incidents.
• Prepare evidence/downloaded data images for authorised bodies, such as police and Data Controller.
• Report any system faults in a timely manner.
• Only permit authorised personnel into FCC/Control Room, using log in/out form.