Prioritise work to ensure that deadlines and targets are met within the appropriate time scales.
Deal with telephone enquiries on behalf of the Property Management team as necessary and any associated follow up.
Deal with written and email correspondence related to the property management function.
Plan and organise diaries and book meetings as required.
Inform attendees of forthcoming meetings and prepare agendas as necessary.
Maintain filing systems both electronic & paper and to ensure that Head of Property’s office always runs efficiently.
Assist with property management activities and reporting including compliance data review, lease summaries, management framework agreements, infringement tracking etc.
Assist in the production of reports and tracking documents relating to service charge budgeting.
Assist in the compilation and maintenance of the landlord liabilities registers.
Verbal and written communication and consultation with residents and leaseholders as and when required.
To centrally track delivery and KPIs related to the property management function including lease statuses, service charge budgeting/demands/certified accounts, service charge credit control, landlord liabilities registers, operational issues, staffing/recruitment status etc.
To pro-actively solve problems and recommend changes to make improvements.
Skills and experience
In addition to relevant experience and secretarial and administrative knowledge, you’ll need to show evidence of the following:
Exceptional written and oral communication skills
Excellent word processing and IT skills, including knowledge of a range of software packages
The ability to work under pressure and to tight deadlines
Excellent coordination and administration skills
Experience of working in a project/property environment
The ability to research, digest, analyse and present material clearly and concisely
Flexibility and adaptability to manage a range of different tasks to meet deadlines
Discretion and an understanding of confidentiality issues.
Unfortunately you don't meet the minimum requirements for this role.