Careers at Ballymore

Post Room Operative

  • Department
  • Location
  • Job type
  • East London
  • Full-Time
  • Permanent

Job Description

Post Room Operative - Permanent, Canary Wharf, E14 

Hours: 40 per week, 8am - 5pm, Tuesday - Saturday

Duties & Responsibilities

• To ensure that all requests & enquiries to the post room department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.

• To implement health & safety for post room operations, adhering to current SOP’s and legislation.

• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.

• Ensure that work areas are always kept clean & tidy reporting any defects immediately.

• To ensure the post room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.

• To be a part of the resort team maintaining the policies, company rules and quality.

• Meeting and greeting all residents/ couriers politely on drop off and collection of mail

• To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the post room

• Ensure the smooth running of the communication systems within the estate to SOP principles

• Correct reporting of any security / health and safety issues.

• Correct reporting of any incidents or complaints.

• Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.

• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.

• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.

• Correct issuing of parcels / registered mail as per SOP’s.

• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.

• When requested to carry out apartment key audit

• When requested to carry out estate key audit

• Pro-actively dealing with maintenance and cleaning problems identified within the estate.

• Always maintain a safe environment for all people in the estate.

• Maintain a neat and tidy appearance in the parcel room and all storage rooms.

• Take the appropriate action in the event of an emergency.

• To ensure all relevant correspondence is forwarded without delay to the RD’s office.

• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. Other Responsibilities:

• To know, understand and demonstrate the principles highlighted within the BAML Mission Statement.

• To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.

• Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.

Skills, Experience & Qualifications

• Good organisational skills

• Knowledge and experience of software systems to aid with front of house and security.

• Team player, to use initiative.

• Experience of working in a team in a complex multi-site environment.

• Good verbal communication and good written skills.

• Knowledge of H&S

• Ability to execute and implement strategic and tactical plans.

• Ability to drive organisational and cultural change to create a sense of community.

• The correct approach to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.

• Demonstrate good practice and knowledge of Health and safety legislation.

Ballymore operate as an equal opportunities employer.

Personal Information