Post Room Operative

• To maintain a robust operational process to effectively control vehicle access to/from the post room. 

• To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation. 

• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken. 

• To Liaise with RSM for any departmental issues. 

• To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion. 

• Ensure that work areas are always kept clean & tidy reporting any defects immediately. 

• To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner. 

• To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd. 

• Meeting and Greeting all residents/ couriers politely on drop off and collection of mail 

• To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom  

• Ensure the smooth running of the communication systems within the Estate to SOP principles  

• Correct reporting of any security / health and safety issues. 

• Correct reporting of any incidents or complaints. 

• Receiving and safekeeping of all parcels / registered mail, carrying out regular audits. 

• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection. 

• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection. 

• Correct issuing of parcels / registered mail as per SOP’s. 

• Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed. 

• When requested to carry out apartment key audit  

• When requested to carry out Estate key audit  

• Pro-actively dealing with maintenance and cleaning problems identified within the estate. 

• Always maintain a safe environment for all people in the estate. 

• Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms. 

• Take the appropriate action in the event of an emergency. 

• To ensure all relevant correspondence is forwarded without delay to the RD’s office. 

• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. 

• To attend meetings as directed by the Resort Director or Residential Services Manager. 

• To know, understand and demonstrate the principles highlighted within the BAML Mission Statement. 

• To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team. 

• Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.  

• Good organisational skills  

• Knowledge and experience of software systems to aid with front of house and security.  

• Team player, to use initiative. 

• Experience of working in a team in a complex multi-site environment. 

• Good verbal communication and good written skills. 

• Knowledge of H&S 

• Ability to execute and implement strategic and tactical plans. 

• Ability to drive organisational and cultural change to create a sense of community. 

• The correct approach to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.  

• Demonstrate good practice and knowledge of Health and safety legislation. 

*Ballymore operate as an equal opportunities employer.