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Careers at Ballymore

Parcel Receptionist

  • Department
  • Location
  • Job type
  • Concierge
  • East London
  • Full-Time
  • Permanent

Job Description

Parcel Receptionist - High-end Luxury Building 
 
Are you looking for a change of environment? Are you in interested in working in one of the most stunning residential tower-blocks, just a 5-minute walk from Canary Wharf station?
 
Ballymore are looking to speak with people who can provide the utmost customer service whilst carrying out their responsibilities with accuracy, efficiency and a smile. Ideally you will have exposure to post handling in the residential, hospitality or postal industry but we will consider applicants who have worked in front - facing customer service roles.  See below for more details regarding the role:
 
Time: 8:00 – 17:00
Days: Tuesday to Saturday
Location: East London (Nearest station Canary Wharf or Heron Quays)
 
Duties:

  • To ensure that all requests & enquiries to the post room department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to

    SOP’s on every occasion.

  • To implement health & safety for post room operations, adhering to current SOP’s and legislation.
  • To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
  • Ensure that work areas are always kept clean & tidy reporting any defects immediately.
  • To ensure the post room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
  • To be a part of the resort team maintaining the policies, company rules and quality.
  • Meeting and greeting all residents/ couriers politely on drop off and collection of mail
  • To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the post room
  • Ensure the smooth running of the communication systems within the estate to SOP principles
  • Correct reporting of any security / health and safety issues.
  • Correct reporting of any incidents or complaints.
  • Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
  • Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
  • Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
  • Correct issuing of parcels / registered mail as per SOP’s.
  • Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.
  • Always maintain a safe environment for all people in the estate.
  • Maintain a neat and tidy appearance in the parcel room and all storage rooms.
  • Take the appropriate action in the event of an emergency.
  • To ensure all relevant correspondence is forwarded without delay to the RD’s office.
  • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events
What you will need
  •  Great attention to detail
  •  A can-do attitude
  • Good written and verbal communication
  • Be approachable and friendly
  • Problem Solver 
  • Customer Service skills
 
*We operate as an equal opportunities employer. 

Personal Information