Careers at Ballymore

Helpdesk Co-ordinator

  • Department
  • Location
  • Job type
  • Estate Management
  • East London
  • Full-Time
  • Permanent

Job Description

Key Responsibilities:

  • To provide a high level of service to customers at all times.
  • To coordinate work tasks as scheduled from the Helpdesk system
  • To update and chase delegated tasks to ensure progress to SLA’s (Service Level Agreement).
  • Oversee a team of 2 staff regarding general daily work output / scheduling / performance & training needs / KPI management.

Skills & Ability:

  • Knowledge & understanding of Construction Defects
  • Excellent customer services skills
  • Highly organised
  • Excellent telephone manner
  • Excellent spoken & written communication skills
  • Must be numerate, with a high attention to detail
  • The ability to be calm under pressure
  • Accuracy with record keeping
  • Excellent computer skills
  • Well presented

Experience:

  • Knowledge of construction defects (desired)
  • Customer services experience
  • Experience of dealing with customer queries and complaints

Hours: 40 per week.

A full job description is available. To apply, please send a current CV for consideration

Personal Information