Responsible for recording relevant accurate information on the in-house database, including Facilities based data, job sheets, etc
Ensure that all move-in, move-out and other resident data is maintained in an efficient and timely manner and that adequate records are kept of all residents, apartments and registered vehicles. Treat all the information as confidential.
Create welcome letters and packs for all new residents, advise the residents of the facilities available and any operational guidelines of the building. Ensure the information provided by the residents is accurately recorded on the database. Follow up with residents to ensure the necessary information is received.
Be the first point of contact for the on-site Management Team in relation to all telephone enquiries, emails and letters. Where appropriate deal with the correspondence pro-actively and reply on behalf of the Management Team. If necessary pass the query to the relevant department or function, following up to ensure the query is dealt with in a timely manner.
Design letter templates and forms for the team to use (in liaison with the Resort Director) to ensure consistency when responding to enquiries/problems etc.
General administrational duties such as maintaining efficient electronic and paper filing systems, diary management, drafting minutes & typing agendas, stock control and ordering stationery, post (incoming/outgoing), photocopying, faxing and any other ad-hoc admin tasks.
Assist the Operations Manager/Facilities Manager/Office Manager with key auditing and maintenance of the daily site operations, maintain logs and audits
Unfortunately you don't meet the minimum requirements for this role.