Careers at Ballymore

Facilities Administrator

  • Department
  • Location
  • Job type
  • Facilities
  • East London
  • Permanent

Job Description

Facilities Administrator - Permanent, West Silvertown (E16)

Hours: 40 per week, 08:30 to 17:30 Monday to Friday

Duties & Responsibilities

  • To support the on-site Facilities Team with administrational aspects of the development.
  • Reporting into the Facilities Manager (FM) and working with him/her to ensure the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants.
  • E-mail correspondence & communication on behalf of FM department on site.
  • To attend & minute meetings as required.
  • To maintain Insurance correspondence, records & tracker information at all times. This includes communicating with Residents/Leaseholders/Managing Agents and Contractors to arrange access for leak tracing and repair.
  • To liaise with the Resort Team & the support office as required.
  • To deputise in absence of Facilities Coordinator.
  • To ensure all the records of planned maintenance and servicing activities are kept up to date.


  • Responsible for recording relevant accurate information on all Service Partners, Consultants and Suppliers relating to Facilities & Maintenance
  • Be the first point of contact for the on-site Facilities Team in relation to all telephone enquiries, emails and letters and B-Life.
  • Draft communication to residents, Resort Team and commercial units for planned works, unplanned disruptions, loss of services or planned/unplanned isolations of services.
  • General administrational duties such as maintaining efficient electronic and paper filing systems, trackers and diary management
  • Arrange access (both Landlord’s areas and residential & commercial demised areas) for any planned essential works
  • Assist Facilities Coordinator on dealing with any reactive works raised as out-of-hour call-outs and contact the Service Partners to ensure that all site reports are signed and follow up accordingly.

Health, Safety, Welfare & Compliance

  • Understand and adhere to the Resort’s Emergency Action Plan in the event of an emergency situation.
  • Report and record any accidents in the accident book and also ensure that Accident, Incident and Near Miss Reporting Procedure is followed locally.
  • Have a good understanding of health, safety & compliance activities across the development
  • Review and maintain up-to-date Standard Operating Procedures relative to facilities management activities on site, using standardised templates.
  • Carry out regular inspections and H&S audits across the estate and action findings accordingly.
  • Carry out regular readings of utility meters and provide data to the Facilities department for central tracking and analysis with the Facilities Coordinator or Facilities Manager.

Skills, Experience & Qualifications

  • To hold, or be working towards, a NEBOSH or IOSH accredited qualification in Health & Safety. (Desirable)
  • Excellent computer skills, proficient in Outlook, Word, Excel and PowerPoint.
  • Good communication skills (inc telephone manner) With the ability to deliver clear and concise information both verbally and written.
  • Good attention to detail.
  • Ability to multitask and work under pressure.
  • Experience working in facilities or estate management for a minimum of 1 year (Essential)
  • Experience in the management of external suppliers, contractors and consultants covering a range of services (Desirable)
  • Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners
  • Ensure problems that arise are dealt with and solutions are found to ensure the smooth running of the department.

We operate as an equal opportunities employer

Personal Information