Creating, implementing and maintaining a complete set of Ballymore brand standards for our resort portfolio.
Collaborating with other Ballymore customer facing teams to ensure that relevant standards can be adopted across the business.
Being a central keystone within the Ballymore team to ensure we are providing a seamless and consistent customer journey.
Initiate projects as required in order to enhance customer experience in accordance with the strategy.
Managing BAML Help Hub to ensure this critical customer touchpoint maintains excellent customer service.
Support creating of content for digital forums – writing blog posts, articles, newsletters, communications materials for the b.life app & supporting any other social media channels via the ballymore communications team if required.
Ensure employees are communicating in accordance with the Ballymore Tone of Voice.
Monitor and manage required communication posted on the app by local Resort teams.
Creating, managing and growing the company’s presence through the b.life app such as blogs & news articles as well as social events etc.
Planning & attending customer events & meetups for our customer community as well as supporting the events planned by the on resort RSM & Resort teams.
Support & manage any incoming media requests via the app, working closely with the PR team.
Ensure customer surveys are issued in accordance with the customer experience strategy and that results are reported to stakeholders.
Measure and report analytics, feedback, survey results and generate action plans accordingly.
What We Are Looking For
Exceptional written and oral communication skills with a clear understanding of the importance of brand tone of voice.
Excellent IT skills, including knowledge of communication-based software packages
Excellent project management skills and the ability to coordinate information and direction from diverse stakeholders.
Experience of working in a project/property environment
Great empathy with brand development
Ability to coordinate and motivate teams
We operate as an equal opportunities’ employer.
Unfortunately you don't meet the minimum requirements for this role.