Construction Customer Services Administrator

Job Description

Duties & Responsibilities

• Prioritise work to ensure that deadlines and targets are met within the appropriate time scales.

• Deal with enquiries on behalf of the CCS team and any associated follow up.

• Deal with all written correspondence on behalf of CCS team.

• Deal with confidential and sensitive information appropriately.

• Review trends.

• Plan and organise the Head of CCS diary to make efficient use of time.

• Inform attendees of forthcoming meetings and prepare agendas, as necessary.

• To attend meetings as directed by the Head of CCS.

• Maintain electronic systems, ensuring the department runs efficiently at all times.

• To create generic files and forms to be used to create efficiencies.

• To pro-actively solve problems and recommend changes to make improvements.

• Produce reports as requested.

• Assist where necessary with any other reasonable tasks or duties.

• Install your own ideas and processes.

• Manage relationships with external providers and key stakeholders

• Maintain standards of Health & Safety around the office.

• Log and schedule all annual leave.

• Support the employee onboarding programme providing thorough inductions on their first day.

• Support HR with company initiatives.

• Data analysis of trends and performance of department

Skills, Experience & Qualifications

• IT literate with Excel and Word

• Ability to communicate at all levels

• Strong diary management

• Excellent communication skills

• Competent time management

Monday-Friday 40 hours per week.