Concierge (Nights)

Job Description

Concierge (Nights) - Permanent, East London (E16) 

Hours: 42 per week, 4 on 4 off, nights (7pm - 7am) 

Duties & Responsibilities

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.

• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

• Accepting and issuing of resident’s parcels. • Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.

• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.

• Ensure only authorized persons are given access to areas. • Issuing of visitor parking permits, offering explanations to the onsite parking procedures.

• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.

• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.

• Correct reporting of any security / health and safety issues.

• Correct reporting of any incidents or complaints.

• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.

• Cross training of other resort departments.

• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.

• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.

• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.

• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.

• Maintain a safe environment for all people in the estate at all times.

• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.

• Report any accidents and record in the accident book as appropriate. • Turn on and off the lobby lights at the appropriate times.

• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.

• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

• Know all essential aspects of the resort.

• Build a good rapport with residents

Skills, Experience & Qualifications

• Excellent communication skills.

• Polite and confident with a great deal of patience.

• Ability to multi-task and time-manage.

• Strong verbal and written communication skills

Ballymore operates as an equal opportunities’ employer.