Cookie Policy



Our property management app uses cookies to provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone that distinguish you from other users of the app. A number of cookies may be created when you browse and use our app subject to the terms of this Cookie Policy. References to the “app” in this Cookie Policy also include our website.

Our cookies help us:

  • Make our app work as you would expect and as required;
  • Remember your settings between visits;
  • Improve the speed and security of the app.

We do not use cookies to:

  • Collect any personal information (without your express permission);
  • Collect any sensitive information (without your express permission);
  • Pass data to advertising networks;
  • Pass personal information to third parties; or
  • Pay sales commissions.

We use the following cookies on our app:

  • Functionality cookies. These are required for the operation and functioning of our app. They include the cookies enabling secure login to some parts of our app and are used to recognise you when you return to our app. This enables us to personalise our content for you, greet you by name and remember your preferences. Some of these cookies are “strictly necessary” to our services and we explain what this means in further detail below.
  • Analytical/performance cookies. These help us recognise and count the number of visitors and analyse usage of our app. This helps us to improve the way our app works.

STRICTLY NECESSARY COOKIES

Some of the cookies we use are strictly necessary for the app to function and as such cannot be deactivated in our systems. You can set your browser to block or alert you about these cookies, but some parts of the app will not then work. These cookies do not store any information that directly identifies you. Other non-essential cookies will not be used without your consent.

LIST OF COOKIES USED

You can find more information about the individual cookies we may use and the purposes for which we use them in the table below:

NAME PURPOSE EXPIRES

_ga

The Google Analytics cookies are used to collect information about how visitors use our app in order to make improvements. The cookies collect information in an anonymous form, including the number of visitors to the app, where visitors have come from and the pages they visited on the app.

These cookies are not strictly necessary and will not be used without your consent.

2 years

_gat

Like _ga, this Google Analytics cookies are used to collect information about how visitors use our app in order to make improvements. The cookies collect information in an anonymous form, including the number of visitors to the app, where visitors have come from and the pages they visited on the app.

These cookies are not strictly necessary and will not be used without your consent.

10 minutes

ARRAfinity

This Microsoft cookie is used to “load balance” your visit. As the app has multiple servers, by ensuring you are consistently routed to the same one we can guarantee no single server gets overloaded. This allows us to provide each user with the best and fastest possible browsing experience.

These cookies are not strictly necessary and will not be used without your consent.

Further information can be found at: Microsoft Azure

Session

userdata

This cookie is a sequence of numbers and letters randomly generated when you visit our app, and is used to help anonymously identify you as a genuine (i.e. real) user, rather than a computer program.

These cookies are strictly necessary for the functioning of the app and will be used when you use our app.

Session

userauth

This cookie is set when you log in to our app as a registered user in order to store your user information and permissions.

These cookies are strictly necessary for the functioning of the app and will be used when you use our app.

15 days

Whilst we use third-party software to report this information, third-party software may be used to collect anonymous data. This data is available only for our use and we will never share it with any other party or advertising agency. Third parties will only share this information where required to do so by law, or if another party processes the information on their behalf. This information will never be shared for advertising purposes.

TURNING COOKIES OFF

If we use any cookies that are not strictly necessary for the functioning of our app, you will have the option to turn on or off these third party and performance cookies through a consent mechanism we will provide. In addition, you can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. You can find out how to do this by clicking `help` on your browser menu.

You should note that by deleting or blocking cookies, the app may not function correctly and you may not be able to access certain areas.